Cancellation terms

Submitting an inquiry does not purchase a transfer or reserve a vehicle. No payment is collected by this form. You may withdraw an unconfirmed inquiry without a booking cancellation charge. If no booking has been accepted, there is no confirmed service to cancel.

The applicable cancellation deadline, time zone, fee calculation, refund method and no-show conditions must be provided before you accept a booking. They may vary by transport operator and service. A free-cancellation label applies only to the specified offer and its stated conditions, not to every service.

Date, time, route, flight, passenger, luggage or vehicle changes may affect availability and price. A change request is not accepted until confirmed in writing. Keep the existing instructions until the operator expressly replaces them. A shorter notice period may make the revised service unavailable.

Mandatory consumer protections continue to apply where legally applicable. Do not assume a general 14-day cooling-off right for passenger transport: this service category has specific treatment under EU consumer law. Any contractual cancellation benefit should be stated expressly in the accepted quotation.

This inquiry form takes no payment, so it creates no payment refund. For future confirmed paid bookings, the agreed cancellation terms and mandatory law determine eligibility. Keep the accepted quotation, confirmation, receipts and relevant correspondence when raising a dispute.

Quote the booking or inquiry reference, explain what has changed and provide the revised date, local time, addresses, travelers and luggage. If the change affects an airport arrival, include the updated flight information. Ask whether the existing vehicle and meeting arrangements remain suitable. Check any revised total and cancellation deadline before accepting the update, then keep the new written confirmation with the rest of your journey details.