Terms and Conditions of Use of Sixt Travel

Effective date: March 2026

These Terms and Conditions of Use govern access to the Sixt Travel website and the use of our quotation, booking, airport transfer, private transfer, chauffeur, and related transportation services. By accessing our website, requesting a quote, contacting us, or confirming a booking, you agree to these Terms.

If you do not agree with these Terms, you should not use our website or our services.

1. Company Information

This website and the related transportation booking services are operated by:

SIXT RIDE LLC
711 CAPITOL WAY S, SUITE 204, OLYMPIA, WA 98501, UNITED STATES

For questions about these Terms, service conditions, booking rules, or legal notices, please contact us at: ride@sixt-travel.com

2. Scope of Services

Sixt Travel provides private transportation and chauffeur-related services, including airport transfers, point-to-point rides, hotel transfers, hourly chauffeur bookings, business travel, event transportation, and long-distance transfers, subject to availability and operational acceptance.

Services may be fulfilled directly by Sixt Travel or by approved dispatch, driver, fleet, or transportation partners acting on our behalf.

3. Use of the Website

You agree to use this website only for lawful purposes and only in a way that does not damage, disable, overburden, or interfere with the operation, security, reputation, or content of the website or our booking services.

You must not:

• submit false, misleading, incomplete, or fraudulent quote or booking requests;
• attempt to gain unauthorized access to website systems, forms, or data;
• copy, scrape, reproduce, or commercially exploit website content without permission;
• use the website for spam, abusive communication, unlawful conduct, or disruptive activity.

4. Eligibility

By using our website or booking services, you confirm that you are at least 18 years old and have the legal capacity to enter into binding agreements for yourself or on behalf of the passengers included in the reservation.

5. Quotations and Bookings

All quotations are subject to availability, routing review, pickup feasibility, luggage capacity, and operational confirmation. A quotation does not by itself create a binding service obligation unless and until the booking is confirmed by us in writing.

When requesting a quote or making a booking, you must provide accurate information including:

• full name and valid contact details;
• pickup and drop-off addresses;
• date and time of service;
• flight number or train details where relevant;
• number of passengers, luggage details, and special requests.

We are not responsible for delays, service issues, wrong dispatch, missed pickups, or additional charges caused by inaccurate, incomplete, or outdated information supplied by the customer.

6. Confirmation of Service

A booking is considered confirmed only when Sixt Travel sends a confirmation by email, WhatsApp, or another written communication channel. We reserve the right to decline a request or cancel a non-confirmed booking if the route, timing, service conditions, or payment terms cannot be accepted.

7. Pricing

Prices are based on service type, distance, route, vehicle category, location, date, time, waiting time policy, passenger count, luggage details, and operational conditions.

Unless otherwise stated, quoted prices may include:

• vehicle and chauffeur service;
• fuel and standard route costs;
• standard waiting time under the applicable service policy;
• ordinary tolls or airport approach fees where included in the quotation.

Additional charges may apply in cases such as:

• additional waiting time beyond the included allowance;
• extra pickup points, stopovers, detours, or route changes requested by the customer;
• incorrect luggage declarations requiring a larger vehicle;
• night surcharges, holiday surcharges, restricted access charges, or special event conditions;
• exceptional cleaning costs or damage caused by a passenger.

8. Payments

Payment may be requested in advance, in full, as a deposit, or through a secure payment link, depending on the nature of the service. We may use third-party payment providers, including Stripe or similar payment processors.

A booking may be withheld, cancelled, or not dispatched if required payment is not received within the stated deadline. The customer is responsible for ensuring that payment details are valid and that sufficient funds are available when payment is due.

9. Cancellation Policy

Cancellation conditions may vary depending on the route, service type, season, and any written terms specifically agreed at the time of booking. Unless different written conditions apply to a particular reservation, the following standard policy applies:

• free cancellation up to 24 hours before the scheduled pickup time;
• cancellations made less than 24 hours before pickup may be charged up to 100% of the total fare;
• no-shows may be charged the full service amount.

Certain long-distance, custom, event, or high-demand services may be non-refundable or subject to different cancellation conditions, which will be stated in writing where applicable.

10. Waiting Time Policy

Airport pickups usually include complimentary waiting time from the actual landing time of the flight, subject to the allowance stated in the booking confirmation. In many standard airport transfer cases, the included waiting time is up to 60 minutes after landing.

Non-airport pickups, such as hotel, private address, office, or restaurant pickups, usually include a shorter waiting period, often 15 minutes unless a different arrangement is confirmed.

After the included waiting period expires, additional waiting fees may apply, and continued service depends on driver availability. If a passenger cannot be located and cannot be reached through the contact details provided, the service may be marked as a no-show.

11. Flight Monitoring

Where flight details are provided, we may monitor commercial arrival information to adjust the dispatch timing for standard delays. However, the customer remains responsible for supplying the correct flight number and ensuring that the booking corresponds to the actual arrival details.

We are not responsible for missed service caused by incorrect flight information, incorrect terminal information, immigration delays beyond the included waiting time, or passenger unavailability after landing.

12. Passenger Responsibilities

Passengers must:

• be present at the pickup point at the agreed time;
• maintain a reachable phone number where reasonably possible;
• behave in a lawful, respectful, and non-disruptive manner;
• use seat belts and follow driver safety instructions;
• ensure that minors are accompanied and that required child seats are requested when needed.

We reserve the right to refuse or terminate service if a passenger is violent, abusive, dangerously intoxicated, threatening, unlawfully carrying prohibited items, or otherwise poses a safety or operational risk.

13. Luggage and Personal Items

Customers are responsible for booking a vehicle category suitable for the declared number of passengers and luggage items. Oversized, excessive, or undeclared luggage may prevent normal service execution or require a larger vehicle at additional cost.

Passengers are responsible for checking the vehicle before leaving it at the destination. Sixt Travel is not liable for personal belongings left behind in the vehicle, although we may reasonably assist in locating and returning found items where possible.

14. Changes Requested by the Customer

Any requested change to pickup time, pickup location, route, destination, passenger count, or luggage details is subject to operational acceptance. We may revise the price or decline the requested change if the original booking conditions materially change.

15. Delays and Force Majeure

We are not liable for failure, disruption, or delay caused by events beyond our reasonable control, including traffic congestion, accidents, road closures, police controls, civil disturbances, weather conditions, airport restrictions, strikes, border delays, technical failures, or other force majeure events.

In such cases, we will use reasonable efforts to mitigate the impact of the disruption, but we do not guarantee that a service can be completed exactly as originally scheduled.

16. Service Limitations and Journey Time

Estimated pickup, travel, and arrival times are approximate and depend on road, airport, and operational conditions. We do not guarantee exact journey duration, exact airport processing outcomes, or uninterrupted access to any venue, terminal, or restricted area.

17. Damage, Cleaning, and Misuse

The customer may be held responsible for reasonable costs arising from damage to the vehicle, unusual soiling, vomiting, smoking violations, or other misuse caused by a passenger.

18. Intellectual Property

All website content, including text, structure, layout, branding, design elements, logos, graphics, and original materials, is owned by or licensed to Sixt Travel unless otherwise stated. Such content may not be copied, republished, distributed, modified, or commercially reused without prior written consent.

19. Privacy and Data Handling

Use of our services also involves the collection and processing of personal data necessary to quote, arrange, dispatch, communicate, and complete transportation services. For details on how we collect, use, store, and protect personal data, please review our Privacy Policy.

20. Third-Party Providers

In some cases, services may be fulfilled by partner drivers, affiliates, dispatch platforms, or subcontracted operators. Where a third party performs the ride, Sixt Travel may share the minimum information necessary to fulfil the booking.

We remain responsible for managing the booking relationship with the customer, but some service aspects may depend on the availability and performance of operational partners.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Sixt Travel shall not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of business opportunity, missed flights, missed appointments, loss of enjoyment, or reputational damage.

Our total aggregate liability relating to any booking or use of the website shall not exceed the amount actually paid by the customer for the specific service giving rise to the claim, except where a higher liability cannot legally be excluded.

22. Refunds and Claims

Any service-related complaint should be raised as soon as reasonably possible after the ride or disputed event. Refund requests are reviewed on a case-by-case basis and depend on the booking facts, communication records, dispatch records, and the applicable cancellation and waiting rules.

23. Compliance With Laws

Customers and passengers must comply with all applicable local laws and regulations during use of the service. We reserve the right to refuse any booking or service request that may violate applicable law or expose us, our drivers, or our partners to unreasonable legal or safety risk.

24. Changes to These Terms

We may update these Terms and Conditions of Use from time to time to reflect changes in our business operations, legal requirements, website functionality, pricing model, or service arrangements. The latest version will be posted on this page with an updated effective date.

25. Governing Law

These Terms shall be interpreted in accordance with the laws applicable to the operating entity and the relevant contractual circumstances, without prejudice to any mandatory consumer rights that may apply under applicable law.

26. Contact Us

If you have any questions about these Terms and Conditions of Use, booking rules, cancellation terms, or service obligations, please contact:

Sixt Travel / SIXT RIDE LLC
711 CAPITOL WAY S, SUITE 204, OLYMPIA, WA 98501, UNITED STATES
Email: ride@sixt-travel.com