Privacy Policy
Effective date: March 2026
Sixt Travel values your privacy and is committed to protecting the personal information of visitors, customers, and business partners. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you may have in relation to your personal data when you use our website, request a quotation, communicate with us, or book a transfer service.
1. Company Information
This website and the related transportation booking services are operated by:
SIXT RIDE LLC
711 CAPITOL WAY S, SUITE 204, OLYMPIA, WA 98501, UNITED STATES
For privacy-related questions, requests, or notices, please contact us at: ride@sixt-travel.com
2. Scope of This Policy
This Privacy Policy applies to information collected through our website, booking forms, WhatsApp communications, email correspondence, payment interactions, and customer support communications connected with Sixt Travel services.
3. Information We Collect
Depending on how you interact with our website or services, we may collect the following categories of information:
- Identity and contact information: full name, email address, phone number, WhatsApp contact details.
- Booking information: pickup address, destination, travel date and time, number of passengers, luggage details, flight number, hotel details, special requests, and related trip notes.
- Communication records: inquiries, emails, WhatsApp messages, support requests, and follow-up messages.
- Payment-related information: billing name, billing address, transaction amount, payment status, and limited transaction identifiers.
- Technical information: IP address, browser type, device type, language settings, referral source, page visits, and interaction data collected through cookies or analytics tools.
4. How We Collect Information
We collect information in the following ways:
- When you complete and submit a booking or quotation form on our website.
- When you contact us by email, WhatsApp, or other customer support channels.
- When you proceed to payment or request an invoice.
- When you browse our website and interact with website features, cookies, and analytics tools.
5. Purposes of Processing
We process personal information for the following legitimate business purposes:
- To provide quotations and arrange private airport transfers, chauffeur services, and long-distance rides.
- To confirm, manage, and complete bookings.
- To communicate with customers before, during, and after a transfer service.
- To provide customer support and respond to service requests.
- To issue invoices and process payments.
- To maintain service quality, operational control, and booking accuracy.
- To prevent misuse, fraud, unauthorized transactions, or suspicious activity.
- To comply with legal, tax, regulatory, and accounting requirements.
- To improve our website, customer experience, and business operations.
6. Legal Bases for Processing
Where applicable, we rely on one or more of the following legal bases for processing personal data:
- Performance of a contract or taking steps before entering into a contract.
- Compliance with legal and regulatory obligations.
- Our legitimate interests in operating, securing, and improving our services.
- Your consent, where consent is required under applicable law.
7. Payment Processing and Stripe
When online payment is offered, payments may be processed by Stripe or another secure payment service provider. We do not store full payment card details on our own servers. Payment information is processed through secure payment infrastructure provided by the payment processor.
In connection with payment processing, the payment provider may receive and process personal data such as your name, email address, billing address, payment amount, transaction metadata, device-related information, and fraud prevention signals.
Payment processors may use this information to authorize payments, verify identity, prevent fraud, meet anti-money laundering or legal obligations, and provide transaction records.
If a payment link is sent to you, the payment transaction is completed on the secure payment provider's platform. We recommend that you also review the privacy terms of the payment processor used for your transaction.
8. Data Sharing
We do not sell your personal information. We may share limited personal data only where necessary with:
- Payment processors and payment service providers.
- Hosting providers, website support vendors, and technical service providers.
- Drivers, dispatchers, contractors, or operational partners involved in delivering the booked service.
- Fraud monitoring, security, and risk management providers.
- Professional advisers, auditors, insurers, accountants, or legal advisers where required.
- Authorities, regulators, or courts where disclosure is required by law.
9. International Transfers
Because our services may involve international operations, your data may be processed or accessed in countries other than your country of residence. Where applicable, we take reasonable steps to ensure that data transfers are protected through appropriate safeguards and security measures.
10. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including booking management, accounting, fraud prevention, legal claims, and regulatory compliance. Retention periods may vary depending on the type of information and the applicable legal obligations.
11. Data Security
We use commercially reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, loss, disclosure, alteration, or destruction. These measures may include encrypted website connections, restricted access controls, payment security measures, fraud monitoring, and operational review procedures.
While we take data security seriously, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
12. Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember preferences, improve website performance, support security functions, and understand how visitors interact with the site.
- Essential cookies: required for website operation and basic security.
- Performance or analytics cookies: help us understand website traffic and user behavior.
- Functional cookies: support convenience features and user preferences.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.
13. Your Rights
Depending on the laws applicable to you, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing activities;
- request portability of data, where applicable;
- withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at ride@sixt-travel.com. We may request reasonable information to verify your identity before responding.
14. Third-Party Services and Links
Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of third-party websites. We encourage users to review the privacy policies of any external service they use.
15. Children's Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children through our website for independent use of our services.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, payment processes, legal requirements, or website functionality. Any updated version will be posted on this page with a revised effective date.
17. Contact Us
If you have any questions about this Privacy Policy, personal data, payment processing, or your privacy rights, please contact:
Sixt Travel / SIXT RIDE LLC
711 CAPITOL WAY S, SUITE 204, OLYMPIA, WA 98501, UNITED STATES
Email: ride@sixt-travel.com